Grace period: For each reservation, customers are granted a window of time to greet their drivers at the requested pick-up time and location before incurring waiting time charges.
Airports pickups: SBC tracks and monitors all commercial airline flights to ensure on-time airport pickups. A forty-five (45) minute grace period is allowed on all domestic arrivals and seventy-five (75) minutes on all international arrivals. Waiting time charges will apply after the grace period at the rate of $.50 per minute.
Non-airport pickups: For all pickup locations other than airports, a thirty (30) minute grace period is allowed. Waiting time charges will apply after the grace period at the rate of $.50 per minute, once the plane is on the ground.
Additional Information/Requests: